Grievance Redressal

Grievance Redressal Mechanism Client’s queries / complaints include any communication that expresses dissatisfaction, in respect of the conduct or any act of omission or commission or deficiency of service and in the nature of seeking a remedial action but do not include the following—
  1. complaints that are incomplete or not specific in nature;
  2. communications in the nature of offering suggestions;
iii. communications seeking guidance or explanation   Objective   The purpose of this Policy is to set forth the policies and procedures to be followed in receiving, handling and responding to any grievance in respect of the services offered by WMU. The following are broad objectives for handling the customer grievances:
  • To provide fair and equal treatment to all clients without bias at all times.
  • To ensure that all issues raised by clients are dealt with courtesy and resolved in stipulated timelines.
  • To develop an adequate and timely organizational framework to promptly address and resolve
customer grievances fairly and equitably.
  • To provide enhanced level of satisfaction to clients.
  • To provide easy accessibility to the client for an immediate grievance redressal.
  Raising of Grievance  
  1. Client can approach the Investment adviser or the person associated with advice in person or via email for any query related to his/her investment.
  WMU has adequate procedure for expeditious grievance redressal. The Client has to email the grievance to feedback@wmuindia.com for which WMU will address the same within 30 working days of receipt of the mail.  
  1. Client grievances pertaining to financial products in which investments have been made based on investment advice, shall fall within the purview of the regulator of such financial product.
 
  1. In case grievances have not been addressed, the Client can communicate either to the Compliance Officer having email id: vidyashree@wmuindia.com and contact number +91 8861437436 or the Principal Officer having email id: jay@wmuindia.com and contact number +91 9845205579
 
  1. If in any case, the Client is not satisfied by the response of the Investment Advisor, then the Client can lodge a complaint in ‘SCORES Portal’ (https://scores.gov.in/) or ‘Online Dispute Resolution’ (https://smartodr.in/login) which are notified by SEBI.
 
  1. Any dispute between the investment adviser and his client may be resolved through arbitration or through Ombudsman authorized or appointed for the purpose by any regulatory authority, as applicable.